Workers Credit Union will never request personal information by phone, through email, by text or provide links within an email to update information. Protecting your account information and online banking sessions extremely important to us. Workers security site provides you with information on how to protect yourself from fraud, identity theft, as well as how to safeguard your personal information. We recommend that you review these security best practices, review your current procedures and make sure you are following steps necessary to protect your personal information.

Preventing fraud is half the battle, know the types of scams that are out there:


Debit cards

Here are some tips to keep your debit card* secure:

  • Memorize your PIN number, do not write it down and do not share it
  • Select a PIN number that is unique, do not use a date of birth or phone number
  • Change your PIN regularly
  • Do not email your debit card number to anyone
  • When ordering items online make sure that the website begins with 'https' and has a security seal
  • Keep your debit card in a safe place, treat it like your social security number
  • Do not give out your card number by phone unless you know the caller
  • Shop only at merchants you trust


*Your debit card may not be working because of a security block. 

Protect your card against unauthorized use when you shop online at participating retailers.

Click Here to sign into Mastercard SecureCode.

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Trusteer Enhanced Security

Workers suggests Online Banking users to install a one-time software called Rapport. It is a security software application that provides online transaction protection and protection from online identity theft for consumers. You can use Rapport to protect your web browser sessions with any website that contains private or personal information. You will be prompted to enroll for this service when logging into Online Banking.


For more information about Rapport, please visit the Q&A page.

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Business ID Theft

Business Account Takeover is the equivalent of personal identity theft. Hackers, backed by professional criminal organizations, are targeting small and medium businesses to obtain access to their web banking credentials or remote control of their computers. These hackers will then drain the deposit and credit lines of the compromised bank accounts, funneling the funds through mules that quickly redirect the monies overseas into hackers’ accounts.

As a business owner, you need an understanding of how to take proactive steps and avoid, or at least minimize, most threats. 

  • Use a dedicated computer for financial transactional activity. DO NOT use this computer for general web browsing and email.
  • Apply operating system and application updates (patches) regularly.
  • Ensure that anti-virus/spyware software is installed, functional and is updated with the most current version.
  • Have host-based firewall software installed on computers.
  • Use latest versions of Internet browsers, such as Explorer, Firefox or Google Chrome with “pop-up” blockers and keep patches up to date.
  • Turn off your computer when not in use.
  • Do not batch approve transactions; be sure to review and approve each one individually.
  • Review your banking transactions and your credit report regularly.
  • Contact your Information Technology provider to determine the best way to safeguard the security of your computers and networks. 


Call us immediately at 978-345-1021 if you believe that your Workers account has been compromised. 

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Credit Reports

You may not think about them every day, but your credit report and the three little digits that make up your credit score probably influence your life in many ways. They can affect the cost of credit you receive, your ability to rent or buy a home, the insurance rates you pay, and even the jobs you can get. By understanding the reporting and scoring process, your consumer rights, and how to recover from inaccuracies and guard against identity theft, you can establish and maintain a stellar credit report and score.  


For more information your credit report visit BALANCE Financial Fitness Program.

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ID Theft

Identity theft occurs when someone uses your personal information to commit fraud or other crimes. It may also involve computer fraud, mail fraud, wire fraud, and financial institution fraud. Fortunately, there are preventative measures you can take to substantially reduce the chance of identity theft occurring, as well as steps to recover from any damage if you are a victim.


To learn how to prevent Identity Theft visit our FREE Balance Financal Services program.

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Preventing Fraud

You can prevent fraud here are a few things to know:

  • Don't open emails from senders you don't know
  • Never access a website from a link in an email, especially one that asks for personal information
  • If you have any doubts about the legitimacy of an email don't open it or respond
  • Beware of emails sent to you offering a prize or discount then asks you to create a user id and password
  • If you receive a call claiming you won a prize but you must pay a fee to receive it, it most likely is a scam
  • Never give your private information over the phone to unknown callers claiming you owe money or won a prize
  • Keep your operating system and anti-virus software up-to-date
  • Check your financial statements regularly for fraudulent activity
  • When purchasing items online be sure it has a security seal and the website's url is preceded by 'https'
  • Read the website's privacy policy
  • Use a strong password to make it hard for thieves to gain access to your information


These are just some of the ways to prevent thieves from stealing your money or identity. If you think you are a victim of a scam or fraud contact

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