Workers Credit Union

Help and Information - eStatements

Member Service Center

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eStatement Help

• How it works
• The Benefits
• Eligible accounts for eStatements
• Frequently Asked Questions (FAQ)
• Forgot or Change Password and email Address
• Signing on, Opening, Viewing and Saving your eStatement
• Contact Us
• eStatement Sign On

How it works:

• Our eStatement service allows you to retrieve your monthly account statement from our web site electronically.
• Every month you will receive an email notification stating that your eStatement is ready. After receiving this notification you need to return to Workers' Credit Union web site to retrieve your eStatement.

 

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The Benefits:

• You will receive your account statement much faster
• You will no longer receive statements by mail
• Your eStatements will be no different than the statement you receive in the mail
• eStatements will include your check images
• You will have the ability to view, print and/or store your eStatements

 

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Frequently Asked Questions (FAQ)

Q: Will I still receive statements in the mail if I sign up for eStatements?
A: No, after you sign up for eStatements all your statements will arrive electronically.

Q: What is my credit union assigned Primary Checking Account Number?
A: This is your checking account number. If you have more than one checking account, your primary account is often the first checking account you opened. If you receive a separate statement for each checking account then you will need to register each one separately or combine the statements (see next question for more information).

Q: What if I currently receive more than one statement, which are mailed to me separately?
A: You can do one of two things. You can register each account separately and receive separate eStatements (each with their own separate logon and password) or you could combine all your statements to receive one eStatement. To do this please contact Member Services by email or by phone (contact information below) and they will combine your statements and inform you which account number should be used to register for eStatements.

Q: What account number should I enter if I don't have a Checking Account?
A: If you do not have a checking account the only other account you can register for eStatements is a Statement Savings Account or a Statement Money Market Account.

Q: Can I register using a passbook savings, loan, mortgage or line of credit account?
A: No, none of these accounts are statement accounts and therefore can not be registered for eStatements.

Q: When will my statement be ready?
A: For your convenience you will receive an email from Workers' when your statement is ready, which should be within three business days of your statement cycle date. In the email there will be a link which brings you directly to the eStatement Sign On screen.

Q: Will the eStatement Web site save all of my statements?
A: No, the eStatement Web site will only save eStatements for six months, after that they are removed from the site. We recommend that all our members save their statements to disk or hardcopy for future reference.

Q: Is it necessary to wait for the email notice to view my eStatements?
A: No, you can sign in at any time to the eStatement web site and you can access the last three copies of your eStatements.

Q: Do I need to pay for Adobe Acrobat Reader?
A: No, Adobe offers a free download of the Acrobat Reader from their Web site. Click here to download.

Q: If I have Web TV can I get eStatements?
A: No, currently Web TV does not support Adobe Acrobat Reader and you would not be able to view your eStatements.

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Forgot or Change Password and Email Address

If you ever forget your password you can have it emailed to you. From the eStatement Sign On screen simply click on the link that reads: " Forgot your password? " and follow the onscreen instructions. You will need to enter your account number,  your email address and the random code that is provided on-screen for you. Next you will have to answer the three security questions that you had previously setup. The eStatement system will verify the information, if correct, it will send you an email with your password.

If you would like to change your password or email address you can do this from within the eStatement system. Once you login to your eStatement account in the blue box toward the top of the webpage there is a link to click on called "Account Maintenance" which will allow you to enter a new password (your password must be at least six characters in length, and contain at least one letter and one number) or change your email address and then click "Update". Your password or email address will be changed.

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Signing On, Opening, Viewing and Saving your eStatement

To sign on to the eStatement web site please do the following:

• Go to the eStatement Sign on Page
• Enter the random code 
• Enter your account number
• Enter your password
• Click on the Login button

Once you have signed in to the eStatement Web Site and you have a statement to be viewed do the following:

• Click on the link that reads Regular Monthly Statement

If you want to save the statement into your computer please do the following:

• Right click on the Regular Monthly Statement link and select the Save Target As... option. This will allow you to save your statement to a disk. Once you have downloaded your eStatement you can open it from your PC.
  (This may be necessary for those using older browser versions)

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Contact Us

If you need further assistance, please call 978-345-1021 or 1-800-221-4020 (non-local in MA & NH) or email  Workers' Credit Union.

Our Member Services Representatives are available to assist you Monday thru Friday 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 12:00 PM.