Workers Credit Union

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Money Mover

Welcome to Money Mover! - The next generation of on-line personal finance management. With the fully interactive on-line Funds Transfer, you may transfer funds from any of your accounts at Workers' to any other account held by you or another person at the same or another financial institution.

Important Information Before Signing up

Money Mover is email based. All communications and notifications will be sent via email. It's recommendable that you keep your email address up to date. To update your email address please sign on to Home Banking, go to user options and then click on E-mail Address. To register, log in to home banking, click on Money Mover and then click on Funds Transfer.

Frequently Asked Questions

1. Who is Cash Edge? - Cash Edge is our third party processor that handles our online inter-institutional transfers.
2. Third Party Accounts - Account held at another financial institution in which you are a secondary owner or not an owner. Third party accounts are set up to only accept incoming transactions. Outgoing transactions from third party accounts into Workers' Credit Union are not allowed.
3. Approved Accounts - Accounts held at Workers' Credit Union and accounts held at other financial institutions in which the user is the PRIMARY owner of the account. Approved accounts are allowed to do inbound and outbound transfers.

Registration and Sign Up

1. Why do I have to verify my external accounts?
   We do everything possible to protect your security and maintain the integrity of the payments network. The account verification procedures are double-check safeguards that help us make sure nobody sets up your accounts but you.
2. Can I make changes to my account portfolio after the initial set-up?
   Absolutely. You can easily add or delete accounts at any time from the Overview page.
3. How often will I have to go through the account verification process for the external accounts?
   For your protection, we'll ask you to a complete the individual account verification process for each account you set up in the first session and for any accounts you add thereafter. For the accounts held outside of Workers' Credit Union, Account Ownership Verification is a one-time exercise you are required to complete when setting up external accounts. Once the set up is complete, it is a single point and click user experience to schedule a transaction from those accounts.

Add Accounts
Account Type Eligibility
External bank and investment accounts

1. Which accounts are eligible for the Money Mover service?
   At this time, you can add the following accounts to your Transfer Funds Portfolio. Checking accounts and savings accounts held at any commercial bank or credit union nationwide that is able to accept ACH transfers. (In other words, just about all of them. Contact your institution if you're not sure.)

   Investment accounts held at any of our affiliated online brokerage firms. We currently have accessibility to most of the nation's largest brokerage companies, and we will be adding several major brokerages in the near future. We'll keep working to expand this roster steadily in the months ahead.
   
   Please note that the accounts held at this financial institution will be auto enabled for this service. All your other external accounts will be required to complete our simple account ownership verification process.

2. Which account types are not eligible for the Money Mover service?
   The following accounts are not eligible for the Workers' Credit Union Money Mover Service: You may have other accounts that are ineligible for this service due to restrictions specific to your financial institution(s). If in doubt, please contact your institutions to ensure that your accounts are eligible for Transfer Funds service.
   1. Individual Retirement Accounts (IRAs)
   2. Custodial and/or Trust Accounts
   3. Business Accounts for which more than one person has check-writing privileges
   4. Certificate of Deposits (CDs) or other time-based accounts
   5. Loan Accounts (including credit card and equity accounts)
3. Can I add my savings account to my Accounts Portfolio?
   Savings accounts are eligible for the Workers' Credit Union Money Mover Service. However, many institutions place transaction limits on savings accounts. As with all other accounts, any limits and conditions placed on transactions into or out of your savings account by your institution will apply to transactions executed through CashEdge.
4. I'm not new to this service. How do I add accounts to my previously established portfolio?
   The procedures for adding new accounts to a previously established portfolio and for adding accounts to a brand new portfolio are exactly the same. If you remember how the process worked the first time, go to it. If you'd like a refresher, just follow along with the step-by-step explanations below.
5. How do I get started adding accounts to my Accounts Portfolio?
   Start at your Overview page:

   If you're building your Account Portfolio for the first time, you'll be brought to your Overview page automatically after completing the sign up process.

   To get started, click Add Accounts from the menu bar. Enter the name of the financial institution in the Search box. It will come back with a list of financial institutions that match with your search criteria. Select your financial institution and you will be asked to enter the required information to set up that account.

6. What is the definition of a bank account for the purposes of this service?
   Checking accounts, money market accounts for which you have check-writing privileges (other than those held through brokerages) and savings accounts are eligible for the Transfer Funds as bank accounts. You can add accounts held at credit unions by selecting the Add Bank Account link.
   
   
   1. How do I add bank accounts to my Accounts Portfolio?
      Clicking Add Accounts from the menu bar and you will be taken directly to the Add Bank Accounts page. You can search for your financial institution either by name or by 9-digit ABA/Routing Number. In many cases, we'll be able to verify the account with your institution automatically through our online account verification process. For other accounts, just follow the trial deposits verification steps.

      Step 1--Entering your institution name
      Enter the name of your financial institution in the data entry field. For best results, please enter a significant portion of the institution name. Note that typing the full institution name may prevent a successful search if our database doesn't include the name exactly as you've entered it. Finally, do not use abbreviations. See the examples on the Add Bank Account screen for hints on how to best enter your institution name in the data field.

      Once you perform the search, you'll see hyperlinks for one or more institutions matching your search data. Click on the link for your institution.

      Alternatively, you can search for your institution by entering the 9-digit ABA Routing number usually found at the bottom of your check on the left hand side.

      Step 2--Providing account information
      You'll be brought to a screen asking for the account number and ABA routing number of your account. Enter the account number in the data field and select the proper ABA routing number from the drop-down list. See below for information about ABA Routing/Transit numbers, including what they are and how to find yours.
      
      Online account verification: We can often verify the account with your institution immediately via the Internet. If this is the case, you'll also be asked to supply the login credentials you use to gain access to your online account with that financial institution (not your Workers' Credit Union user name and password).

      If online account verification is not available, you'll be asked to complete our convenient trial deposit verification process. See below for details regarding online and offline account verification. When you have supplied all requested information, click Continue. You will be brought to your Overview page.

      Step 3--Adding additional accounts
      To add one or more additional bank accounts to your Accounts Portfolio, click Add Accounts at the top of the page. You'll return to the Add Bank Accounts page, where you can simply repeat the process described above until you've submitted all the bank accounts you wish to enable for Transfer Funds.

      To add investment accounts, click Add Accounts to return to the Add Bank Accounts page. Click Add Investment Accounts. (See below for details about adding your investment accounts.)

      Step 4--Verify your accounts
      For your protection, before we activate your new accounts to be used with this service, we'll verify each account with your financial institution(s).

      • If you have completed a successful online verification, the account will be listed under box called Approved Accounts. This account is now ready to be used with the Transfer Funds.

      • If trial deposit verification or offline verification is required, the account will appear under Accounts Requiring Verification box.
         

      • Your accounts held at this financial institution will be auto-enabled for this service.

      • The external accounts that you have submitted for this service and that could not be verified online appear on your Overview page under the box called Accounts Requiring Verification.

      • To complete the verification process, just click on the Verify link next to that account under the Accounts Requiring Verification box.

7. Why doesn't the search or alphabetical list produce a match for my financial institution?
   1. Your search may not be successful if you've included an abbreviation in the search criteria or entered the institution name in a way that's inconsistent with its listing in our databases (see the search hints on the Add Bank Accounts screen). Try entering the institution name again, a little differently. Check for spelling errors and other typos.
   2. You may be entering in institution that isn't in our database yet. While our listings include over 23,000 banks and credit unions in the U.S., there are still a few, especially smaller institutions that are not yet included.
   3. You may be trying to enter an account type that is not eligible for Transfer Funds. Bank accounts currently eligible to be added to your Portfolio generally include checking accounts, money market accounts for which you have check writing privileges, and savings accounts.
8. What is an ABA routing number?
   The ABA routing number is an identification number assigned to each financial institution and each branch office. That's why the larger your institution, the more ABA numbers appear in the drop-down list on the data entry screen. It is usually a 9-digit number bound at the bottom of your check usually on the left hand side.
9. How do I identify the ABA routing number for my account?
   Take a look at your check. You'll see a printed row of numbers, usually at the bottom of the check. The ABA routing number is the nine-digit sequence that appears between the symbols.
10. How do I find my account number?
    You can find your account number on your account statement, and it's also printed on your check, in that same row of numbers where you found your 9-digit ABA Routing/Transit number. Your account number appears on your check between the symbols.

Add investment accounts

12. What is the definition of an investment account for the purposes of Transfer Funds?
    An investment account is the cash account (usually a money market account) that you hold at your brokerage. This is where your brokerage holds the funds you use to make stock, mutual fund and other investment purchases, and where the brokerage deposits the proceeds from the sales you execute.
13. Which brokerages are accessible for Transfer Funds?
    The Transfer Funds allows you to add investment accounts from any of our affiliated online brokerage firms. We are proud to offer access to most of the nation's most prominent brokerage companies, and we'll be adding more major brokerages in the near future. We'll keep working to expand this roster steadily in the months ahead.
14. How do I add investment accounts to my Accounts Portfolio?
    Click Add Accounts at the top of the Overview page. You'll be brought to the Add Bank Accounts screen. Click Add Investment Accounts. You'll be brought to the Add Investment Accounts screen.

    Step 1-Select a brokerage
    Click on the name of your brokerage if it appears on the Available Brokerages list.

    Step 2-Enter account information
    You'll be brought to a screen asking for the information we need to verify an account at your brokerage. Depending on your particular brokerage, you may be asked whether or not you have check-writing capabilities for your account. If your account includes check-writing privileges, you'll be asked for the ABA routing number that appears on your check.
    Online account verification: We can often verify the account with your institution immediately via the Internet. If this is the case, you'll also be asked to supply login credentials you use to gain access to your online account with your account provider. (Not your Workers' Credit Union user name and password).

    If online account verification is not possible, you'll be asked to complete our convenient trial deposit verification process. See below for details regarding online and offline account verification.
    When you have supplied all requested information, click Continue. You will be brought to your Overview page.

    • If you have completed a successful online verification, the account will be listed under box called Approved Accounts. This account is now ready to be used with the Transfer Funds.
    • If trial deposit verification or offline verification is required, the account will appear under Accounts Requiring Verification box.

    Step 3-Adding additional accounts
    To add additional investment accounts, simply return to the Add Investment Accounts page and repeat this process.

    To add bank accounts, click Add Accounts to return to the Add Bank Accounts page. (See above for details about adding your bank accounts.)

    Step 4-Verifying your accounts
    For your protection, before we activate your new accounts for this service, we'll verify each account with your account provider(s).

    • The accounts that you have submitted for this Service and that could not be verified online appear on your Overview page under the box Accounts Requiring Verification.
    • To complete the verification process, just click on the Verify link next to that account under the Accounts Requiring Verification box. (See below for details regarding account verification.)
    • What if my brokerage doesn't appear on the "Available Brokerages" list?
      Unfortunately, if you don't see your brokerage in this list, you won't be able to add accounts held at that institution to your Funds Transfer Portfolio.

Account Ownership Verification

15. How do you verify my accounts with my financial institutions?
    • In many cases, we can complete online confirmation of individual bank and brokerage accounts for which you have Internet access within just a few minutes.
    • For other accounts, we'll ask you to complete the trial deposit verification process.

Online account verification

16. When is online account verification possible?
    Online verification is possible when you have online access to a bank account.

    Workers' Credit Union has online verification arrangements with a select group of banks, including some of the most prominent financial institutions in the country. Accounts held at these institutions are eligible for our automatic online verification process. We'll be constantly working to expand this group, to make adding accounts to your Transfer Funds even easier in the future.

    Check with your institution if you're not sure about your access status or passwords for any of your accounts. Please see our full-length Privacy Policy for details about how we protect the passwords and user names you share with us.

17. What's the process for online account verification?
    • When you enter the name of your financial institution on the Add Bank Accounts screen, you'll be brought to the data entry screen for that institution, where you'll be asked to provide the bank's ABA/routing number and your account number. If online verification with the institution is possible, you'll also be asked for the login credentials such as, pin number and/or user name you employ to gain access to your accounts at the account provider web site.
    • If you have online access to this account, provide all requested information. Click Continue. We will automatically attempt to verify the account with your institution online. This will take only a minute or two. (Please see our Privacy Policy if you're concerned about sharing passwords and pin numbers.)

    You'll be brought to your Overview page.

    • If online verification is successful, the account will appear under Approved Accounts and is available for scheduling transactions.
    • If online verification is unsuccessful, the account will appear under Accounts Requiring Verification. These are the accounts waiting to be confirmed with your institutions via the offline verification process.

    You can try the online verification process for this account once more by clicking the Verify link next to the account listing. You'll be asked to supply your account information again. When you've done so, click Continue. We will try a second time to confirm your account with your financial institution. If this second attempt is successful, the account will appear under Approved Accounts. If the second attempt is unsuccessful, the account will remain in the Accounts Requiring Verification box.

18. What if I don't have online access to the account?
    Just provide your account number and ABA number, leave all other information fields blank, and click Continue. You'll be brought to the Overview page, and the account will appear under Accounts Requiring Verification.

Trial deposit verification

19. How can I get my external accounts verified using Trial Deposit verification Method?
    For any reason, if your account cannot be verified using real time online verification method, you will be automatically directed to the page where you can initiate the trial deposits. On receiving your instruction, CashEdge will make one or two deposits into your account. You will be asked to confirm the amount of deposits.

    Once you know the amount of deposits by calling your financial institution or from your account statement available online, just login to your account and click on Verify next to the account under the box Accounts Requiring Verification. You will be taken to a screen where you can enter the amount of deposits. If the amounts entered are correct, your external account will be enabled for the service. The account will now show under the box Approved Accounts on the Overview page.

20. What do I have to do to get my accounts verified using Trial Deposits Verification?
    If for any reason, you do not want to get your account verified online, you can always get it verified using Trial Deposit Verification. Just click on the link Trial Deposit Verification and follow the simple instructions. On receiving your instruction, CashEdge will make one or two deposits into your account. You will be asked to confirm the amount of deposits.
21. How do I find out the amount of deposits made by you to get my account verified?
    The trial deposit transactions can be identified as from TRANSFER or ACCOUNT VERIFY in your account statement. You can find out the amount of deposits made by us in a number of ways:
    • Call your financial institution.
    • Review the account statement available online on your financial institution web site.
    • Review your monthly statement.
22. How long does it take to get my accounts verified using Trial Deposit Verification?
    The trial deposit transaction(s), if posted successfully to your account are available within 2 business days from the day you registered your account to the Transfer Funds. Sometimes, the trial deposit verification can take longer than that based on how long your financial institution takes to post the transfer.
23. What do I do if the trial deposit(s) made to my account fails?
    If the trial deposits made did not post successfully to your account, you will be notified by email. Also, when you click on Verify link next to the account from the Overview page, the link will take you a screen showing the status of the transaction as "Failed".

    We suggest that you double check the account credential entered. If incorrect, delete and add the account again with the correct account details.

24. What's the process for trial transfer verification?
    After you have finished submitting your investment and/or bank account information, click Continue. You will be given instructions on how to complete the trial deposit verification process. When you click Submit, CashEdge will initiate one or two trial transfers to your account. The transfer will usually be posted on your account within the next 2 business days.

    You can then identify the amounts either by calling your financial institution, by viewing the balance online, or by reviewing your monthly statement. The trial transfer transactions are identified as from TRANSFER or ACCOUNT VERIFY.

    You can then return to the Overview page, and click Verify next to the account record. You will be asked to enter the amounts of the transfers. If the values match, the account is approved and will show under the box Approved Accounts on the Overview page.

Offline account verification

25. How can I tell which accounts still have to be verified with my institutions?
    For your protection, every external account you submit for the Transfer Funds must be verified with your institution before getting enabled for the service. All accounts still pending verification will appear in your Overview page as Accounts Requiring Verification. We ask you to help us complete the verification of these accounts by completing the simple verification process based on the method selected by you.

Money Mover
Introduction to Money Mover

1. How does Money Mover work?
   Workers' Credit Union processes Electronic Transfer Funds via the Automated Clearing House (ACH) secure network. This is the same network used by the Federal Reserve to clear checks between financial institutions. Workers' Credit Union submits a request to the ACH network to transfer funds between the accounts you've specified. ACH then uses its secure channels to complete the transaction. This procedure is very similar to the process employers use to create direct deposit of payroll and that financial institutions use to carry out automated payments for loans or mortgages.
2. When do you execute my Transfer Funds request?
   Your Transfer Funds request enters into the ACH system on the business day following receipt of your request, provided you've made your transaction request Transfer Funds Execution message by 4:00 p.m. Pacific Time (7:00 p.m. Eastern Time).

   If you initiate a Transfer Funds after the daily cutoff time, the transfer will be posted two business days following the request date. Please note that all Transfer Funds requested during the weekend (after the Friday cutoff time) will be posted on Tuesday.

   Depending upon the financial institution, it may take an additional business day for the transaction to be reflected in the account balance of the destination account.

3. Can I transfer funds into someone else's account?
   Yes. Using the Popmoney service you can send money to someone else.
4. Can I set up a Transfer Funds now to be executed at a future date?
   Yes, you can.
5. Can I set up regularly recurring Transfer Funds?
   Yes, you can. 
6. Can I use this service to transfer money between accounts at the same financial institution?
   You can if you wish, but it's generally quicker to use your financial institution's banking network to complete this transaction.
7. Can I transfer money internationally using the institutional fund transfer between my accounts?
   No, this facility is still not available due to international legislation that varies across the nations. We regret the inconvenience.

Transfer Types

8. How do I use this service?
   You can use this service to transfer funds into and out of your accounts held at Workers' Credit Union, respectively from and to your accounts held at other financial institutions.
9. Why can I not move my funds between my accounts held at other financial institutions using this service?
   This service can facilitate movement of funds only between your accounts held at Workers' Credit Union and your accounts held at other financial institutions. It does not support movement of funds between your accounts held at other financial institutions at this time.

Standard

1. What is a Standard Transfer?
   These regular fund transfer that take 3 business days to settle after the transaction request
    
2.  What do the directions INTO Workers' Credit Union and OUT OF Workers' Credit Union for Funds Transfer mean?
   The INTO Workers' Credit Union Transfer Funds stands for the funds that come into your account and your account gets credited by the amount. The OUT OF Workers' Credit Union Transfer Funds stands for the funds that move out of your account and your account  gets  debited by the amount.

Premium

1. What are the premium products available?
   Apart from the regular transfer called Standard, there is a Premium service available where the funds reach the destination account within the next business day.
2. What is Premium Transfer?
   These are Inter-Institutional fund transfer for which settlement takes place on the following day of the transfer request. The complete transaction details are released to ACH on the day of the transfer request.
3. How do I know that my account is eligible for a particular product?
   When your account becomes eligible for a particular product you can view the icon of the product (for example,) next to your account under the Transfer Funds tab.
4. What are the qualification rules for Premium?
   To be eligible for Premium service your account has to meet certain conditions: Generally, you must maintain your account in good standing with your financial institution without any non-sufficient funds experience and you must not have had any negative experience like non-sufficient funds, revocation of authorization or have stopped payment on the same account after executing a transfer using the service or execute a transfer on a closed account among other things. Finally, a successful completion of $500 from the same external account into your host account at least 60 days prior is required to make the external account eligible for Premium service. Once your external account becomes eligible, you must have at least $750 in your account to transfer money from your external account. And when transferring money out of your account you must have at least $750 after adjusting for the current transaction and the ones that have not been released to Automated Clearing House (ACH).

Request a Transfer

1. How do I transfer funds between my enabled accounts?
   Just click Transfer Funds tab at the top of your screen. You'll see a listing of all of your Transfer Funds enabled accounts. Simply select the accounts you want in the Transfer From and Transfer To columns, enter a transfer amount in the data field, and click Confirm.

   You'll be brought to a Confirmation screen where you'll see the details of your Transfer Funds request.

   • If everything is correct, click Submit.
   • To cancel click Cancel.
   • You will be returned to your Overview screen, where you'll be given a reference number for your transaction. The details of the transfer will also appear in the Recent Transactions area near the top of the screen.
   • The transfer will also appear on the History page, which offers a detailed view of your Transfer Funds history including the status of all transactions executed over the past 12 months.
2. When do you execute my Transfer Funds request?
   Your Transfer Funds request enters into the ACH system on the business day following receipt of your request, provided you've made your transaction request Transfer Funds Execution message by 4:00 p.m. Pacific Time (7:00 p.m. Eastern Time).

   If you initiate a Transfer Funds after 4:00 p.m. Pacific Time (PT), the transfer will be posted two business days following the request date. Please note that all Transfer Funds requested during the weekend (after 4:00 p.m. PT on Friday) will be posted on Tuesday.

   Depending upon the financial institution, it may take an additional business day for the transaction to be reflected in the account balance of the destination account.

3. Why don't all of the accounts I've submitted appear on my Transfer Funds page?
   Your account(s) can only be enabled for Popmoney after it has been verified with your financial institution. Check your Overview page. If verification of the account is still pending, or if you haven't begun the offline verification process, you'll see the account listed under Accounts Requiring Verification.

   When the verification process has been completed, the account will automatically be listed under Approved Accounts and appear on your Transfer Funds page. You can now schedule transactions from this account.

   Please see above for more details about Account Verification, or contact Workers' Credit Union Member Information Center via email or at 978-345-1021.

Transfer Limits

4. How much money can I transfer per transaction and per rolling 30-day Period?
   Once your accounts have been verified, you will be able to transfer funds as detailed here:

The monthly limit is based on a rolling 30-day period.

When a new transfer is attempted, a rolling 30-day period is used to calculate funds available for transfer. All transfers made within the last 30 days are subtracted from the 30 day Period Transfer Limit to determine the funds available.

5. Do account transaction limits and/or fees assigned by my financial institution apply to the Money Mover service?
   Yes. In all cases, limits and conditions placed on account transactions by individual financial institutions apply to Transfer Funds executed through Transfer Funds. Please note that your external account financial institution may charge any and all fees resulting from such conditions to you. If in doubt, please contact your financial institutions to determine whether restrictions and/or conditions, including fees, pertain to transactions made into or out of any of your accounts.
6. How are funds available calculated under the rolling 30-day Period Transfer Limit?
   When a new transfer is attempted, a rolling 30-day period is used to calculate funds available for transfer. All transfers made within the last 30 days are subtracted from the 30 day Period Transfer Limit to determine the funds available.

Fees

1. How much will the Money Mover Service cost?
   See below to learn more about the charges applicable to the Money Mover service.

Cancel a Transfer

1. What should I do if I wish to cancel a Transfer Funds request?
   You can cancel your request anytime before the cut-off time. Once your Transfer Funds request has been transmitted to ACH, you can not cancel the transaction. Your best bet is to request a second transfer between the same two accounts sending the funds back to their point of original (in effect reversing your first transfer).

   It is simple to cancel the transaction before the cut-off time. Just click on the Cancel Link next to the transaction on the Overview page and follow the simple instructions.

Transfer Status

1. How will I know when a transfer is complete?
   Your Transfer Funds Status screen provides an up-to-date status report of all your Transfer Funds requests over the past twelve months. Each transfer request is displayed along with the date and status of the transaction. You can see at a glance whether a transfer is complete or still in progress. You'll also know right away if we're unable to successfully execute a transfer, with full details about the transaction just a click away.

   You should also be able to confirm the completion of the transaction with your financial institution after scheduled completion of your transaction request.

2. How long does it take to complete a Transfer Funds?
   This depends in part upon the duration displayed while initiating your transfer and perhaps in part upon how quickly your institution updates your account after receiving the Transfer Funds. Full details regarding your Transfer Funds requests are viewable on your Transfer Status screen.

   With the standard service option your funds will get posted to your destination account once the funds have been successfully drawn from your source account. Your transaction remains In Process for the number of days indicated while initiating your transfer from the day you send your request. After that, the status gets updated to "Complete", indicating a successful transaction, provided we have not received notice of any problems with the transfer (see below).

3. Under what circumstances will an attempted Transfer Funds be unsuccessful?
   A Transfer Funds will be returned, if it cannot successfully be posted to your account. The most common reasons for failed or returned Transfer Funds are:
   • Entering an incorrect account number or bank ABA routing number
   • Lack of sufficient funds in the source account
   • Exceeding the dollar limit for an individual transaction, total transactions conducted in the last 30 days, or outstanding transfers (transfers that you have initiated but have not completed yet)

   You will be notified by e-mail if we have received a "Return" message on your transaction indicating that the transfer has not been completed. Full details will be available on your History screen.

4. How will I know when a transfer is complete?
   You can go to your History screen for an up-to-date status report on your Transfer Funds request. You should also be able to confirm the completion of the transaction with your financial institution.
5. How can I check on the status of my recent Transfer Funds?
   Click History from the navigation bar. You'll arrive at your History page, where you'll see a table listing your Transfer Funds requests over the past twelve months. The screen shows:
   • The reference number of each transaction
   • The date you requested each Transfer Funds
   • The origin account (Transfer Funds from) and destination account (Transfer Funds to) of each Transfer Funds
   • The dollar amount of each transfer
   • The current status of each transfer
6. What do the different status designations mean?
   Pending: We have not yet received confirmation of a successful transaction. You may see an indication of the transaction in the account balance of the source account but not the destination account of your Transfer Funds.

   Complete: The transfer is confirmed. The transaction will be reflected in your account balances with your institutions as a withdrawal from your source account and a deposit in your destination account. It's a good idea to verify the transaction with your financial institutions.

   Rejected: We were unable to remove the funds from the source account or place the funds in your destination account. Typical causes of failed or returned Transfer Funds are:
   
   Incorrect account number or bank ABA routing number provided during the account setup.

   Lack of sufficient funds in the source account. If we receive return due to non-sufficient funds (NSF) in the source account, we'll automatically try the transaction a second time. A Transfer Funds will be designated unsuccessful only after a second NSF return.
   You will be notified by email if we receive a return notice on your transaction indicating the transfer cannot be completed.

   Complete (Return): Occasionally, we'll receive a return from the ACH system indicating a problem with the transaction after the normal 3 business-day waiting period. This designation indicates that we received the return notice after having already designated the Transfer Funds as Complete.

   It is possible that you'll see a record of the debit on the account statement of your source account. If this does occur, the funds will automatically be returned to that account, appearing as a credit on your account statement.

7. How can I get further details about transactions that do not go through?
   If a transaction is unsuccessful, the designation rejected will appear in the Status column of the History screen as a hyperlink. Click on this link to receive full details about the transaction and the situation that was encountered.

Popmoney FAQs

Frequently Asked Questions during Registration

1. What is Popmoney?

Popmoney is an innovative payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. Best of all, you don't need a new account to send or receive money. Just use your current bank account.

2. How does Popmoney work?

Sending Money

To send money, log in to your home banking account and click “Money Mover” and then click on Popmoney.

Send money to anyone using his/her email address, mobile number or bank account information.

You will be notified when the transaction is completed.

Receiving Money

You receive an email or text message telling you someone sent you money.

Workers’ Credit Union offers Popmoney so you can log in to your home banking  account and direct the funds to any of your Workers’ Credit Union checking or savings account.

Otherwise, you can provide your bank account information at Popmoney.com. Your money will be sent to that account.

If you don't provide your account information, the payment will be automatically returned to the sender's account.

Money sent to a bank account will be automatically deposited there.

It's just that easy!

3. What can I use Popmoney for?

Popmoney is easy and convenient for you and the people you send money to... they can simply receive the money into their bank account online, saving them a trip to the bank.

Use Popmoney to:

• Send money to your child at college 
• Send a gift to family and friends
• Pay back friends for that fun outing
• Pay your babysitter or your lawn care service
• Pay rent to your landlord or roommates

4. Will my bank account information be shared with the recipient?

No, your bank account information will not be shared with the recipient. Your recipient will see your first name, last name, and the message you wrote for the payment; if you sent the payment to your contact's email address, your recipient will also see your email address. Similarly, you won't be able to see your recipient's bank account information.

5. Why do I need to verify my email address and phone number?

Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.

Frequently Asked Questions when Sending Money

1. What are the different ways I can send money to someone?

You can send money to someone using his/her:

• email address: your contact will receive an email with instructions on how to direct the payment into his or her bank account.
• mobile number: your contact will receive a text message with instructions on how to direct the payment into his or her bank account.
• bank account information (routing and account number): the money will be directly deposited into your contact's bank account. You will also have the option to send the contact an email.

2. When will the recipient receive the funds?

It depends on the delivery speed you selected to send the payment.

Standard Delivery - 3 business days

Your contact will receive the money in 3 business days if you're sending money to someone who has used Popmoney and turned on Automatic Deposit or if you have provided your contact's bank account information.

If you are sending the payment via email or mobile, your contact must provide his/her bank account information; she/he will receive the funds 3 business days later.

Express Delivery - Next business day

Your contact will receive the money the next business day if you're sending money to someone who has used Popmoney and turned on Automatic Deposit or if you have provided your contact's bank account information.

If you are sending the payment via email or mobile, your contact must provide his/her bank account information by 10 PM Pacific Time in order to receive the funds the next business day.

3. What is Standard Delivery?

 4. What is Express Delivery?

 5. Why do I have limits on my payments?

For your protection, limits have been created on how much money and how many payments can be sent during various time periods. Please click the Icon next to the Amounts field to view your available limits.

6. What are the fees associated with the service?

Please click on the Fees link from Send Money to view the Popmoney fee schedule.

7. Why am I asked to enter a message to the contact?

A personal message gives the contact the confidence that s/he is receiving the payment from someone they know. It is also an opportunity for you to communicate the purpose of the payment to the contact.

8. Why are some of my contact bank accounts, email addresses, or mobile numbers missing from the "Send Method" dropdown field?

You may not send money to contacts' bank accounts, email addresses or mobile numbers that are suspended or on hold.

For your protection, your contacts' bank accounts, email addresses or mobile numbers may be placed on hold or suspended for various reasons. For example, if you fail verification when attempting to send money to them, this would result in a hold. Please call 978-345-1021 to remove a hold or suspension.

9. Can I cancel a payment?

Yes, you may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.

10. How do I add a contact?

There are two ways to add a contact:

1. Click on the Add a Contact link located next to the To entry field on the Send Money screen. Please enter the required fields on the popup window and click Save.
2. Click on the Contacts tab and click on the Add Contact button. Please enter the required fields and click Save.

 Frequently Asked Questions for Incoming Payments & Alerts

1. Why don't I see a payment that I'm expecting?

If you are expecting a payment and you do not see it in your Incoming Payments, this is most likely because you have not added the email address or mobile number to which the payment was sent. Have you added this email address or mobile number? If not, go to Preferences to add and verify it. Once you are done, you will be able to see the payment immediately.

2. When will the funds be available in my account after I deposit the payment?

Click Activity to view the estimated date when the funds will be available.

3. Why am I asked to verify my mobile number to deposit a payment sent to my email address?

As a security precaution, the sender provided your mobile number when s/he scheduled the payment; you need to verify access to this mobile number in order to confirm your identity and receive the funds.

4. If the sender has provided the wrong mobile number, or I cannot receive text message at this phone, what should
I do?

Please call the sender to edit the mobile number; the sender can edit the mobile number by clicking Activity and editing the transaction.

Do not attempt to deposit this payment! The funds will be returned to the sender if you are unable to verify access to the mobile phone.

5. What is Automatic Deposit?

Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one account into which all incoming payments will be automatically deposited. Once turned on, there's nothing more for you to do - you will be notified of incoming payments via email or text message, the payment will be sent into your selected account. You can edit Automatic Deposit settings in Preferences.

6. Why didn't Automatic Deposit work for an incoming payment?

There are two reasons why automatic deposit may not work for incoming payments:

1. The payment was sent to an email address or mobile number not currently in your profile. Please click Preferences to add and verify additional email addresses or mobile numbers.
2. As an extra security precaution, the sender is sometimes required to provide your mobile number when s/he scheduled the payment; you need to verify access to this mobile number in order to receive the payment.

7. What happens when a payment someone sent me expires?

You have 10 days from the send date to deposit the payment. When a payment expires, the funds are returned to the sender. Please contact your sender to request another payment if you still wish to receive the funds.

Frequently Asked Questions for Activity

1. What are the different payment statuses?

Below is a list of all the possible payment statuses and their definitions:

On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment. Please call 978-345-1021 to remove the hold.

Pending:

• If this is a payment you sent, the recipient was notified of this payment. The funds will be withdrawn from your bank account the
  next day.
• If this is a payment you received, the payment is being processed and the funds will be deposited into your bank account within 3 business days.

In Progress:

• If this is a payment you sent, the recipient was notified of this payment and the payment is being processed.
• If this is a payment you received, the funds are en route and will be deposited into your account within 3 business days.

Failed: A payment may fail due to one of the following reasons:

1. The recipient is unable to validate access to the mobile phone as provided by the sender.
2. The funds could not be deposited into the bank account provided by the recipient.
3. There are insufficient funds in the account to cover the amount of the payment.

Stopped: The sender stopped the payment after the send date. The funds are returned to the sender's account.

Expired: The recipient has 10 days from the send date to provide instructions on how to deposit the payment, after which the payment expires and the funds are returned to the sender's account.

Completed: The payment has successfully been deposited into the recipient's account.

2. Why did my transaction fail?

A payment may fail due to one of the following reasons:

1. The recipient is unable to validate access to the mobile phone as provided by the sender.
2. The funds could not be deposited into the bank account provided by the recipient.
3. There are insufficient funds in the account to cover the amount of the payment.

3. Can I stop a payment after the send date?

You can stop a payment anytime after the send date provided the payment has not been deposited into the recipient's bank account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button when the option is no longer available.

4. Where do I view and edit future–dated payments and recurring payment plans?

To view or edit future-dated payments and recurring payment plans, click on the Scheduled Payments tab.

Frequently Asked Questions for Scheduled Payments

1. What are the different scheduled payment statuses?

Below is a list of all the possible scheduled payment or payment plan statuses and their definitions:

Active: The payment plan has been scheduled. It will be processed per your instructions when the send date arrives.

Cancelled: The payment or payment plan was cancelled by the sender.

On Hold: The payment or payment plan was placed on hold because the sender failed verification when attempting to schedule it. Please call 978-345-1021 to remove the hold.

Pending: The payment has been scheduled. It will be processed per your instructions when the send date arrives.

2. Can I edit or cancel a future–dated payment?

Yes, you can edit or cancel a future-dated payment anytime before the send date. You can only edit certain fields, which include Send Date, Amount, Subject Line, Personal Message, and My Notes.

You can also stop a payment anytime after the send date provided the payment has not been deposited into the recipient's bank account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button when the option is
 no longer available.

3. Can I edit or cancel a recurring payment plan?

Yes, you can edit or cancel the next payment anytime before the send date or the entire recurring payment plan at anytime. For the next payment, you can edit the Send Date, Amount, Subject Line, and Personal Message, without affecting the rest of the plan. For the entire recurring payment plan, you can edit the same fields as well as the Frequency and Duration.

Frequently Asked Questions for Contacts

1. What is the difference between adding a contact's email address, mobile number, or bank account information?

The information you provide on a contact determines how the payment you send to them will be processed and how s/he will be notified.

• email address: your contact will receive an email with instructions on how to direct the payment into his or her bank account.
• mobile number: your contact will receive a text message with instructions on how to direct the payment into his or her
  bank account.
• bank account information (routing and account number): the money will be directly deposited into your contact's bank account. You will also have the option to send the contact an email.

2. Why are my contacts' email addresses, mobile numbers, or bank accounts suspended or on hold?

For your protection, your contacts' bank accounts, email addresses or mobile numbers may be placed on hold or suspended for various reasons. For example, if you fail verification when attempting to send money to them, this would result in a hold. Please call 978-345-1021 to remove a hold or suspension.

Frequently Asked Questions for Preferences

1. What is a primary email address?

Your primary email address will be used for all communications between Popmoney and you.

2. Why would I want to add multiple email addresses and/or mobile numbers that I own?

By adding multiple email addresses and/or mobile numbers, you can receive payments made to them. For example, this is helpful for individuals who have separate email addresses or mobile numbers for personal friends and work colleagues.

3. What is Automatic Deposit?

Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one account into which all incoming payments will be automatically deposited. Once turned on, there's nothing more for you to do - you will be notified of incoming payments via email or text message, the payment will be sent into your selected account. You can edit Automatic Deposit settings in Preferences.

4. Why is there an exception to my Automatic Deposit Setting?

You can access Popmoney at multiple locations. If you have enabled Automatic Deposit for the same email address or mobile number at more than one location, then the most recent Automatic Deposit setting will be in effect, overriding any previous Automatic Deposit settings associated with that particular email address or mobile number.