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March 30, 2018 Banking Technology Personal Banking Elliott

Automated Phone Banking service… Can you hear us now?

Introducing our NEW Automated Phone Banking service

Great news! In April, we will be launching an exciting new Automated Phone Banking service that offers all the same great benefits as Phonelink, and much more! You can still check your account balance, make transfers, and review your account history, but check out some of the great new features now included with Automated Phone Banking:

NEW Features

  • Place a Check Stop Payment
  • Place a temporary freeze on your ATM/Debit card
  • Unfreeze your ATM/Debit card
  • Check Withdrawal
  • Request a 1099 form copy
  • Make a principal-only mortgage payment

Automated Phone Banking compliments our other banking-on-the-go resources – online and mobile banking – making it as convenient as possible to bank with us from anywhere, anytime. It’s Banking that works.

Aren’t registered for Online Banking? Click here.


Q: Is Automated Phone Banking available in multiple languages?

A: Yes, in English and Spanish.

Q: Is Automated Phone Banking available 24/7?

A: Generally, yes.

Q: How do I access Automated Phone Banking?

A: Call 800-221-4020 option 1, or 978-345-1021 option 1.

Q: Can I place a check stop payment through Automated Phone Banking?

A: Yes, if the check number provided hasn’t already cleared your account, then the stop payment will go into effect immediately. Stop payment paperwork will be emailed to you to sign electronically and send back within 14 days, or the stop payment will be removed.

Q: Can I request a check withdrawal through Automated Phone Banking?

A: Yes, the check will be mailed within 3 business days. There is a $3.00 fee.

Q: Can I closeout an account through Automated Phone Banking?

A: No, if you would like to close out your account over the phone you will need to speak with a Member Services Representative.

Q: Why am I receiving a Regulation D charged through Automated Phone Banking?

A: Telephone transactions are considered electronic transactions. After 6 electronic transfers or withdrawals within a statement cycle, there is a transaction fee of $9.50 for a Regulation D violation.

Q: What does “IVR” mean on my statement?

A: Automated Phone Banking transactions will contain “IVR” in the transaction description. This denotes that the transaction was done using the Automated Phone Banking service.