Feel Secure with Workers Credit Union
Our fraud watch is on duty 24/7 to put your mind at ease and help protect you from potential fraud.
If you suspect debit card fraud
Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.
- To dispute a debit card charge fill out a Debit Card Fraud Affidavit and fax to 978-353-4290 labeled ATTN: Debit Department or schedule an appointment at your local branch.
- To report a lost or stolen debit card call Fraud Prevention at 833-337-6075
- To receive a new debit card after reporting it as lost or stolen, contact our Member Information Center at 800-221-4020 or visit your local branch.
If you suspect checking fraud
Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.
- To dispute an ACH transaction on your checking account, fill out an Unauthorized ACH Transaction form and fax to 978-353-4200 labeled ATTN: ACH Department or schedule an appointment at your local branch.
- Before submitting this form, you must first contact the merchant directly to dispute the transaction.
- If unsuccessful, send us the form with a signed letter of dispute.
If you suspect credit card fraud
Report fraud immediately. Follow the steps below.
- To dispute a credit card transaction call Card Member Services at 800-558-3424 or schedule an appointment at your local branch.
- View your credit card activity at myaccountaccess.com.
Fraud Prevention Alerts
Phone Call Alert
Text Alert
Email Alert
Ring Ring: Beware of Telephone Fraud
Today we see a lot of text message fraud, email fraud, and other digital forms of phishing for personal information. It is important that we don’t forget about the old standard, telephone fraud.
With many digital safeguards in place and information on how to prevent digital fraud, criminals are reverting back to the tried-and-true method of calling and asking for your information by claiming to be a representative from your financial institution. Here are some tips to help keep you vigilant against fraudsters.
- Spoofed phone numbers. Fraudsters will use digital tech tools to copy phone numbers to trick or spoof caller ID into displaying a known and trusted phone number. This is illegal but happens often.
- Gain your trust. The fraudster will impersonate someone at your financial institution and will use urgency to gain your trust by stating there has been fraudulent activity on your account and you must act quickly.
- Personal information. Your financial institution would not ask for your username or your password for online and mobile banking. A new scam we have seen will ask for your username. The fraudster will then enter your username on their computer and select Forgot Password. They will then ask for the code you receive either by text or by email. DO NOT COMPLY.
- The Scam. Once they have access to your account, the fraudster will then change your login information and setup transfers from your accounts to theirs as seemingly legitimate transactions.
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Use the CardValet® app to manage your card security and contact us to register your debit card for Mastercard SecureCode, a security PIN to make purchasing online with your card even safer.
Feel Confident When Making Money Decisions
As a member, you have access to a Workers WayTM Financial Coach who will help you create a personalized plan to take control of your day-to-day spending.