Updates to Online Banking
- Modern makeover with a more intuitive and user-friendly experience
- A sleek, updated design that allows you to navigate with ease
- Improved tools for more control and clarity
- Quickly view your account information and transaction history
Updates to Mobile Banking
- Fresh look and feel to match our online banking experience
- New functionalities - search and sort transactions, view check images
- Navigate with optimized efficiency
- Enhanced More tab to make your experience faster and more convenient
FAQs
Q: What is changing?
A: Both desktop and mobile banking user interfaces (UI) will be updated. These updates are designed to provide members with an enhanced experience featuring improved navigation, faster load times, and a more intuitive interface.
Q: How will the desktop banking experience change?
A: The desktop banking experience will feature a cleaner, more modern look making it easier to navigate and manage finances. All functionalities will remain the same.
Q: Will the mobile app look different?
A: Yes, the mobile app will have a new look and feel, but all functionalities will remain the same.
Q: Will current usernames and passwords still work?
A: Yes, usernames and passwords will remain unchanged. Continue to log in as normal.
Q: Do I need to download a new mobile app?
A: No, the transition to the new UI will be smooth and account access will continue without interruption.
Q: Which screens will be changing on Desktop?
A: The Multi-Factor Authentication page, Main account page, and Account History page will have an updated, modern design.
Q: Will Bill Pay change with the new UI?
A: No, Bill Pay will not be affected. The Bill Pay look and experience will remain the same. Current eBills and automatic bill pay transactions will continue without interruption.
Q: Will automatic scheduled transfers or loan payments be affected?
A: No, the new UI will not affect automatic scheduled transfers or scheduled loan payments. All existing schedules and settings will remain intact.
Q: Will external transfers setup in Paymentus be affected?
A: No, external transfers setup in Paymentus will not be affected.
Q: Where can I find my recent transactions in online and mobile banking?
A: To view your recent transactions and account history in online and mobile banking, click on the account card itself that you are interested in. Do not click transfers or other buttons on the card. Once you are on the account history page, to load more transactions, click "load more."
