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Comments or Questions?

Send an email to [email protected] or use the form below.1 Please do not include sensitive account information.


Report a Card Lost or Stolen

  • Credit Cards: 800-558-3424
  • Debit/ATM cards: 833-337-6075 (International: 614-564-5105)
  • You can also disable your Debit/ATM card with the CardValet® app.



Other Ways to Contact Us

  • Call 800-221-4020
  • Chat: Use our automated chatbot for frequently asked questions or log into online banking to chat with a live representative.
  • In-Person: Make an appointment
  • After Hours: To report an urgent matter after hours, please email us at [email protected] and we will respond as quickly as possible on the next business day. For all other email inquiries, please use the contact form.

1We are able to address general questions via emails, however, for security purposes, call our Member Information Center, visit your local Workers location or send a secured message through online banking if you have an account specific question.

Information sent by email or social media is at risk of loss of confidentiality. Please do not send sensitive information such as account numbers, social security numbers, etc. via email or through any social media platform.