Feel Secure with Workers Credit Union

Our fraud watch is on duty 24/7 to put your mind at ease and help protect you from potential fraud.

Home Fraud Prevention

If you suspect debit card fraud

Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.

  • To dispute a debit card charge fill out a Debit Card Fraud Affidavit and fax to 978-353-4290 labeled ATTN: Debit Department or schedule an appointment at your local branch.
  • To report a lost or stolen debit card call Fraud Prevention at 833-337-6075
  • To receive a new debit card after reporting it as lost or stolen, contact our Member Information Center at 800-221-4020 or visit your local branch.

If you suspect checking fraud

Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.

  • To dispute an ACH transaction on your checking account, fill out an Unauthorized ACH Transaction form and fax to 978-353-4200 labeled ATTN: ACH Department or schedule an appointment at your local branch.
  • Before submitting this form, you must first contact the merchant directly to dispute the transaction.
  • If unsuccessful, send us the form with a signed letter of dispute.

If you suspect credit card fraud

Report fraud immediately. Follow the steps below.

Fraud Prevention Alerts

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Phone Call Alert

You may receive a phone call from our fraud watch team, please call them at 877-273-5740 to confirm a purchase.
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Text Alert

You may receive a text alert from Workers Credit Union Fraud Center asking to confirm a purchase.

Email Alert

You may receive an email to verify recent transactions. You will not be required to click any links.

How to Avoid a Heartbreaking Valentine's Day

Have you ever heard of the term “catfish”? The Oxford dictionary defines it as “luring someone into a relationship by means of a fictional online persona”. Sometimes the offender is uncomfortable revealing their looks, life status or true personality and the result is a few shed tears and a lost “relationship”. Other times it’s criminal and the consequences can be much more harmful. It’s important to do our due diligence to make sure we’re making connections with the right people.

What is a romance scam? Romance scams, like catfishing, target vulnerable individuals by establishing a trusting relationship to access personal information. Criminals typically use dating sites, apps, chat rooms, and social media to make their connections. Once, they’ve earned someone’s trust, they exploit it by nonchalantly asking for money, personal information, or login credentials for secure sites. These requests are often backed by presumably legitimate reasoning—they need money to visit their sick mother, they want your address and birthday to send you a birthday present, they want to access your bank account because they can give you money advice. Even if the request makes the victim uncomfortable, they often feel hesitant to report it due to feeling a sense of obligation to their “friend” or they’re simply embarrassed to acknowledge they fell for a romance scam. You are not alone, these are common and criminals know how to play on emotions. We encourage you to report the scammer if you identify red flags similar to the ones below.

Red Flags:

  • They quickly profess their love for you.
  • They request money for urgent matters: medical expenses, travel, charities, debts owed, etc.
  • They ask for any amount of money, login credentials, or personal info.
  • They claim to be in the military or live in another country.
  • They are constantly unavailable to meet in person.
  • The camera on their phone or computer isn't working.
  • They get on camera and its blurry so you can't see their face.
  • They say they are waiting for a large settlement but need cash now.

Actions you can take:

  • Discuss the situation with a trusted, unbiased friend or family member before you send money or give personal information, no matter how pressured you feel.
  • Report the person to the FTC at reportfraud.ftc.gov.
  • Cease contact with the scammer as soon as possible.
  • If you've given money, file a police report at your local police station.

The important takeaway is to know that you are not alone and embarrassment can be overcome. These are professional criminals that master their scam and they will continue to rob people of their trust and their money if they aren’t stopped. By looking out for these red flags and taking action, you can protect yourself and potentially protect others from heartache. 


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Card Security

Even Safer Transactions

Use the CardValet® app to manage your card security and contact us to register your debit card for Mastercard SecureCode, a security PIN to make purchasing online with your card even safer.

Feel Confident When Making Money Decisions

As a member, you have access to a Workers WayTM Financial Coach who will help you create a personalized plan to take control of your day-to-day spending.