Feel Secure with Workers Credit Union

Our fraud watch is on duty 24/7 to put your mind at ease and help protect you from potential fraud.

Home Fraud Prevention

If you suspect debit card fraud

Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.

  • To dispute a debit card charge fill out a Debit Card Fraud Affidavit and fax to 978-353-4290 labeled ATTN: Debit Department or schedule an appointment at your local branch.
  • To report a lost or stolen debit card call Fraud Prevention at 833-337-6075
  • To receive a new debit card after reporting it as lost or stolen, contact our Member Information Center at 800-221-4020 or visit your local branch.

If you suspect checking fraud

Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.

  • To dispute an ACH transaction on your checking account, fill out an Unauthorized ACH Transaction form and fax to 978-353-4200 labeled ATTN: ACH Department or schedule an appointment at your local branch.
  • Before submitting this form, you must first contact the merchant directly to dispute the transaction.
  • If unsuccessful, send us the form with a signed letter of dispute.

If you suspect credit card fraud

Report fraud immediately. Follow the steps below.

Fraud Prevention Alerts

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Phone Call Alert

You may receive a phone call from our fraud watch team, please call them at 877-273-5740 to confirm a purchase.
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Text Alert

You may receive a text alert from Workers Credit Union Fraud Center asking to confirm a purchase.

Email Alert

You may receive an email to verify recent transactions. You will not be required to click any links.

Protect Yourself from Phishing

In the article “How to Avoid Texting Scams”, we explain how hackers try to gain access to your phone or information via text. Similar strategies apply to emails. Perhaps you receive an email where your name is spelled wrong, from a merchant you haven’t ordered with, or about a bill you already paid. Don’t knock your intuition, your gut can tell you a lot. These are often “phishing scams”.

Phishing scams are an attempt to obtain private information or gain access to your computer, phone or accounts by sending a fake email or text that appears somewhat familiar. Here are some ways to recognize and avoid these types of scams:

  • Verify the sender. Ask yourself, were you expecting an email or a text from this person or merchant? Is their name spelled right? Is your name spelled right? If not, contact the sender directly through a known phone number or email to confirm the communication is legitimate. Otherwise, delete the email or text.
  • Use a SPAM filter. A program designed to detect unsolicited email and prevent those messages from going into your inbox. If you don’t see it, you can’t open it.
  • Update your security software and operating systems regularly. It can be a pain to install software or system updates but those few minutes can be crucial to keeping your information safe.
  • Think before you click. Don’t click on any suspicious attachments or links, especially if you don’t recognize the sender. If you’re on a computer, hover your cursor over the link to view the full URL. If it looks unfamiliar or has spelling errors, delete the email and do not click the link.

If you ever feel suspicious about a text or an email, take caution and follow these tips to help protect yourself from phishing scams.


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Card Security

Even Safer Transactions

Use the CardValet® app to manage your card security and contact us to register your debit card for Mastercard SecureCode, a security PIN to make purchasing online with your card even safer.

Feel Confident When Making Money Decisions

As a member, you have access to a Workers WayTM Financial Coach who will help you create a personalized plan to take control of your day-to-day spending.