Feel Secure with Workers Credit Union

Our fraud watch is on duty 24/7 to put your mind at ease and help protect you from potential fraud.

Home Fraud Prevention

If you suspect debit card fraud

Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.

  • To dispute a debit card charge fill out a Debit Card Fraud Affidavit and fax to 978-353-4290 labeled ATTN: Debit Department or schedule an appointment at your local branch.
  • To report a lost or stolen debit card call Fraud Prevention at 833-337-6075
  • To receive a new debit card after reporting it as lost or stolen, contact our Member Information Center at 800-221-4020 or visit your local branch.

If you suspect checking fraud

Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.

  • To dispute an ACH transaction on your checking account, fill out an Unauthorized ACH Transaction form and fax to 978-353-4200 labeled ATTN: ACH Department or schedule an appointment at your local branch.
  • Before submitting this form, you must first contact the merchant directly to dispute the transaction.
  • If unsuccessful, send us the form with a signed letter of dispute.

If you suspect credit card fraud

Report fraud immediately. Follow the steps below.

Fraud Prevention Alerts

Phone icon

Phone Call Alert

You may receive a phone call from our fraud watch team, please call them at 877-273-5740 to confirm a purchase.
Mobile payment icon

Text Alert

You may receive a text alert from Workers Credit Union Fraud Center asking to confirm a purchase.
Email

Email Alert

You may receive an email to verify recent transactions. You will not be required to click any links.

Recognizing Fraudulent Messages

Text message scams targeting financial institutions have become more prevalent in the past few months, targeting consumers on their phones, with messages like:

  • You have 2 pending deposits on hold. Tap the link to lift the hold.
  • A pending payment of $300 was charged at CVS Pharmacy. Tap the link to review.
  • Your bank account has been temporarily suspended. Tap the link to reactivate your account.
  • Along with text message scams, fraudsters will try all methods to gain access to your personal information, through email, phone calls, or even through the mail.

Workers will never call or text to ask for your account number or password. The best way to protect yourself is to play defense: 

  • If you receive a text message like the ones listed above, DO NOT click the link. Block the sender and delete the text.
  • Review your accounts on a regular basis and check your credit report at least once a year.
  • Use strong passwords and don’t use the same ones for every account you have.

Delete any emails or text messages that you find suspicious and if you recognize the sender, contact them directly using an email or phone number published on their website.

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Card Security

Even Safer Transactions

Use the CardValet® app to manage your card security and contact us to register your debit card for Mastercard SecureCode, a security PIN to make purchasing online with your card even safer.

Feel Confident When Making Money Decisions

As a member, you have access to a Workers WayTM Financial Coach who will help you create a personalized plan to take control of your day-to-day spending.