What Does Workers Credit Union Do With Your Personal Information?


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.



The types of personal information we collect and share depend on the product or service you have with us. This information can include:
Social Security number and income
Account balances and payment history
Credit history and credit scores
We do not disclose information about former members, except as permitted by law.



All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Workers Credit Union chooses to share; and whether you can limit this sharing.


Reasons we can share your personal informationDoes Workers Credit Union share?Can you limit this sharing?
For our everyday business purposes- such as to process your transactions, maintain your accounts(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes- to offer our products and services to youYesNo
For joint marketing with other financial companiesYesNo
For our affiliates' everyday business purposes- information about your transactions and experiencesYesNo
For our affiliates' everyday business purposes- information about your creditworthinessNoWe don't share
For nonaffiliates to market youNoWe don't share



Call 1-800-221-4020 or 978-345-1021 or visit wcu.com


What We Do 
How does Workers Credit Union protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Workers Credit Union
collect my personal information?
We collect your personal information when you:
Open an account or apply for a loan
Make deposits or withdrawals from your account
Use your debit card
Pay your bills
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?Federal law gives you the right to limit only:
Sharing for affiliates’ everyday business purposes—information about your creditworthiness
Affiliates from using your information to market to you
Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. [See below for more on your rights under state law.]


AffiliatesCompanies related by common ownership or control. They can be financial or nonfinancial companies. Our affiliates include Securities Brokers and Dealers.
NonaffiliatesCompanies not related by common ownership or control. They can be financial and nonfinancial companies. Workers does not share with non-affiliates so they can market to you.
Joint marketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include insurance agents.


Other important information

We comply with the standards of the Commonwealth of Massachusetts for the protection of your personal information.


Concerned about security?

The privacy of the communications between you (your browser) and our servers is ensured using cryptography. Cryptography scrambles messages exchanged between your browser and our online banking server. Encryption happens as follows: When you go to the sign-on page for Home Banking or eStatements or submit one of our applications, your browser establishes a secure session with our server. The secure session is established using a protocol called Secure Sockets Layer (SSL) Encryption. This protocol requires the exchange of what are called public and private keys. Keys are random numbers chosen for that session and are only known between your browser and our server. After the keys are exchanged, your browser will use the numbers to scramble (encrypt) the messages sent between your browser and our server. Both sides require the keys because they need to de-scramble (decrypt) the messages when they are received. The SSL protocol not only ensures privacy, but also ensures that no other browser can “impersonate” your browser, nor alter any of the information sent. You can tell whether your browser is in secure mode by looking for the secured lock symbol at the bottom of your browser window. The numbers used as encryption keys are analogous to combination locks. The strength of encryption is based on the number of possible combinations that a lock can have. As the number of possible combinations grows, it becomes less likely that anyone would be able to guess the combination in order to decrypt the message. Today’s browsers offer 40-bit encryption or 128-bit encryption. Our servers are compatible with both, however we recommend the use of 128-bit capable browsers.


Need more information?

Call our Member Information Center at 978-345-1021 or 1-800-221-4020 (for non-local in MA and NH). For your convenience, the Member Information Center is open Monday through Friday, 8:00 AM to 6:00 PM and Saturday 9:00 AM to 12:00 PM.





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