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Beware of spoofed phone calls and text messages pretending to be Workers Credit Union. Workers will never ask for your online banking or debit card information.  If you have any concerns, please call our Contact Center directly at 800-221-4020.

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How to Spot a Deepfake Scam Before It Costs You

The phone rings. On the other end is a voice that sounds exactly like your grandson. He is upset, speaking quickly, and says he needs money right away. In that moment, your heart reacts before your mind has time to catch up. And that is exactly what fraudsters are counting on.

Deepfake and voice-cloning scams are not only about new technology. They are about emotion. Fraudsters use AI to imitate real voices or create convincing fake audio and video because they know fear, urgency, and love can push people to act fast.

The Federal Trade Commission and the Federal Communications Commission have both warned consumers that voice-cloning technology is being used in family-emergency and impersonation scams. Their core advice is simple: pause, verify, and never trust urgency by itself.

Why These Scams Feel So Convincing

A deepfake can be an AI-generated voice, video, or image made to look or sound like a real person. Fraudsters may build these fakes from clips posted on social media, public videos, or even voicemail recordings. That means the thing that makes the scam believable is often the very thing we trust most: a familiar voice.

Older adults are often targeted not because they are careless, but because they are caring. They may be quick to help family, and fraudsters take advantage of that instinct. They also rely on the fact that AI-powered scams are still unfamiliar enough to catch people off guard.

How the Scam Usually Plays Out

Maybe the caller says there has been a car accident. Maybe they claim someone has been arrested and needs bail money. Maybe they beg you not to tell anyone else. The story can change, but the pressure is always the same: act now, do not verify, and send money fast.

Other times, the scam may come through a message or video that appears to be from a celebrity, a romantic interest, a bank representative, or even a government office. The details may look different, but the warning signs are familiar: urgency, secrecy, and a request for money or personal information.

Red Flags to Watch For

If you are unsure whether a call or message is real, these are the signs to pay attention to:

  • A sudden request for money
  • Pressure to act immediately
  • A request to keep the situation secret
  • Instructions to pay by gift card, wire transfer, cash, or cryptocurrency
  • A voice, video, or message that feels just a little off

If something feels wrong, trust your gut, pause, and hang up. Call the person back using a number you already have saved. If you cannot reach them, check with another trusted family member or friend. That small step can be the difference between a close call and a costly mistake.

Simple Ways to Protect Yourself and Your Family

One smart step is to create a family safe word or phrase that only close relatives know. If there is ever a real emergency, that word or phrase can help confirm the person is really who they say they are. It is also wise to think carefully about how much voice and video content is shared publicly online.

Just as important, talk about these scams before they happen. A short family conversation now can make it much easier for everyone to stay calm, ask the right questions, and spot the warning signs later.

The Bottom Line

These scams are designed to feel personal, but that does not mean you are powerless. One calm moment, one call to a trusted number, and one decision to verify before acting can make all the difference. When urgency is high, slowing down is not a weakness. It is your best protection.

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