System Upgrade
Thank you for your patience as we completed our system upgrade. If you need assistance, please contact our Member Services through email at [email protected] with your contact information and a representative will be in touch as soon as possible.
Digital Services
- Online, mobile, and telephone banking will be unavailable during the system upgrade starting at 4PM on Friday, October 7. Certain services within online and mobile banking will shut down earlier for processing time and all services will resume on Tuesday, October 11.
- Remote Deposit Capture (RDC) will be unavailable after 4PM on Friday, October 7 and resume normal hours on Tuesday, October 11.
- MX will be unavailable after 10AM on Friday, October 7 and resume on Tuesday, October 11.
- Scheduled and recurring transfers will run as normal up to Friday, October 7. All new transfer setups will be unavailable after 10AM.
- Shared Access profiles will need to be setup again after the system upgrade is completed.
- Member to Member Transfers will need to be setup again after the system upgrade is completed.
- External loan payments will be unavailable after 3PM on Wednesday, October 5.
- Early Pay Day scheduled for Friday, October 7, will process on Tuesday, October 11.
- Bill Pay will be unavailable after 2pm on Friday, October 7 and will resume on Tuesday, October 11.
- Online and mobile banking login will remain the same after the system upgrade. If you need to reset your username or password please contact the Member Call Center 800-221-4020.
Branch & ATM Services
- All branches and departments will close at 3PM on Friday, October 7 and remain unavailable during our system upgrade. All branches and departments will open regular hours on Tuesday, October 11.
- Drive-Thru Video Teller ATMs will be unavailable after 8:30AM on Friday, October 7, and will remain unavailable during system upgrade.
- Lobby Video Teller ATMs will be unavailable after 3PM on Friday, October 7, and will remain unavailable during the system upgrade.
- The Littleton Video Teller ATM will be unavailable from Monday, September 26, thru Tuesday, October 11, for system upgrade testing purposes.
- ATM and Debit cards will operate as normal during system upgrade.
- All foreign ATM fees charged during the system upgrade will be reimbursed after system upgrade has been complete.
- Business Account Debit Cards will be needed to access Business accounts at the Video Teller ATM after the system upgrade is completed. Please visit your local branch for an instant issue debit card.
Phone Services
- Member Call Center will close at 4PM on Friday, October 7 and will open regular hours on Tuesday, October 11.
- Automated Telephone Banking will not be available after 4PM on Friday, October 7 and will remain unavailable during system upgrade. After the upgrade members will need to change their PIN by speaking with Member Services.
- In the event of an urgent financial matter during our system upgrade please contact our Member Call Center at 800-221-4020 and a representative will get back to you as soon as possible.
FAQs
- How can I prepare for the system upgrade?
- Review the system upgrade schedule and complete any transactions before Friday, October 7. Have an additional form of payment available, like a credit card or cash, in case of an emergency and enjoy your weekend.
- Why are you upgrading your system?
- With a new core operating system we will be able to provide new technologies and services to our members.
- With a new core operating system we will be able to provide new technologies and services to our members.
- When will branches close?
- All branches will close at 3PM on Friday, October 7, and reopen on Tuesday, October 11 at their regularly scheduled hours.
- All branches will close at 3PM on Friday, October 7, and reopen on Tuesday, October 11 at their regularly scheduled hours.
- Can I still schedule an appointment during the system upgrade?
- You can still use our online scheduling tool to make an appointment for Tuesday, October 11 or after.
- You can still use our online scheduling tool to make an appointment for Tuesday, October 11 or after.
- Is the night deposit box still available?
- Yes, the night deposit box will still be available, but deposits will not be processed until Tuesday, October 11, after the system upgrade has been completed.
- Yes, the night deposit box will still be available, but deposits will not be processed until Tuesday, October 11, after the system upgrade has been completed.
- Will my debit card still work during the system upgrade?
- Yes, you will be able to use your debit card as normal for purchases or at any non-Workers ATM. Please note that limit increases will be unavailable during the system upgrade and to have an additional form of payment in case of emergency.
- Can I use the ATM during the system upgrade?
- All Workers Video Teller ATMs will be unavailable during the system upgrade. Fees received at a non-Workers ATMs during the system upgrade will be reimbursed up to $15. If you have a Workers High Interest checking account, your ATM fees will be reimbursed as normal.
- All Workers Video Teller ATMs will be unavailable during the system upgrade. Fees received at a non-Workers ATMs during the system upgrade will be reimbursed up to $15. If you have a Workers High Interest checking account, your ATM fees will be reimbursed as normal.
- Can I make a deposit during the system upgrade?
- All Workers Video Teller ATMs will be unavailable after 3PM on Friday, October 7. See the schedule for more details.
- Will I be able to use online banking or the mobile app during the system upgrade?
- Online and mobile banking will be unavailable after 4PM on Friday, October 7, until 8AM on Tuesday, October 11.
- Online and mobile banking will be unavailable after 4PM on Friday, October 7, until 8AM on Tuesday, October 11.
- Will I have the same login information for online and mobile banking after the system upgrade is complete?
- Yes, you will login with the same information as before the system upgrade. If you are unable to login and need to reset your username or password, please call the Member Call Center at 800-221-4020 for assistance.
- Yes, you will login with the same information as before the system upgrade. If you are unable to login and need to reset your username or password, please call the Member Call Center at 800-221-4020 for assistance.
- Will I be able to use Remote Deposit on the mobile app during the system upgrade?
- Remote Deposit will be unavailable after 4PM on Friday, October 7 until 8AM on Tuesday, October 11.
- What will happen if I have a loan payment due during the system upgrade?
- Most Workers loans have a grace period between 10 and 15 days and will not be charged a late fee. Please plan your payments accordingly.
- Most Workers loans have a grace period between 10 and 15 days and will not be charged a late fee. Please plan your payments accordingly.
- What will happen if I have a scheduled transfer during the system upgrade?
- All transfers will be initiated and processed the business day after the system upgrade has been completed. Please contact our Member Call Center at 800-221-4020 if you need assistance rescheduling your transfer for an earlier date.
- All transfers will be initiated and processed the business day after the system upgrade has been completed. Please contact our Member Call Center at 800-221-4020 if you need assistance rescheduling your transfer for an earlier date.
- What will happen if I have a Bill Pay item scheduled during the system upgrade?
- All items scheduled for Friday, October 7, will process as normal. Any items scheduled Saturday-Monday, will process on Tuesday, October 11.
- Will I receive my monthly statement?
- Yes, you will receive your normal monthly statement. In addition, you will receive a statement before the system upgrade, and another right after to ensure your records are complete. Please note: eStatements will be unavailable during the system upgrade.
- Yes, you will receive your normal monthly statement. In addition, you will receive a statement before the system upgrade, and another right after to ensure your records are complete. Please note: eStatements will be unavailable during the system upgrade.
- What do I do in the event of an urgent financial matter between October 7 and October 11?
- In the event of an urgent financial matter during our system upgrade, please contact our Member Call Center at 800-221-4020 and a representative will get back to you as soon as possible.
