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Note-passing for the 21st century

Tell us what you need, what you’re thinking, what you hope to accomplish. Whether it’s for a personal account, your growing business, your long-term planning or anything else, we’re eager to help. Fill out and submit the form below so we can respond and discuss. A good relationship starts with good communication. Whether it’s an in depth question or looking for hours and locations. We are here.

We do not recommend sending personal information such as account numbers, social security numbers or personal information via email or posting on any social media platform.

Phone

We would love to hear your voice! Give us a call at 800-221-4020 for questions on your account. Our member service representatives will be happy to assist you.

  • Access your account 24/7 with our automated phone system at 800-221-4020 Option 1.

Email

Have a general question or comment, but not enough time to call? Email us at wcu@wcu.com. We will typically respond same business day.

In-Person

With 15 branches located through North Central Mass we are just a stone throws away. Sit with a branch representative to discuss how we may be of service. Find a branch near you.

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General questions and comments are encouraged but please do not post your account number or any personal information. Sensitive issues are best directed to our member service department at 800-221-4020.

Lost or Stolen Cards

  • To report a lost/stolen credit card please call: 800-558-3424
  • To report a lost/stolen debit/ATM card please call: 866-842-5208

Disclaimer

PLEASE NOTE: Emails cannot be accepted as official notifications of questions or issues relating to your account(s). Please contact us at 800-221-4020 or at one of our locations for items that need immediate action.

Information sent by email or shared over the internet is at risk of loss of confidentiality. We do not recommend sending personal information such as account numbers, social security numbers or personal information via email or posting on any social media platform. For personal inquiries, please always feel free to contact our member services at 800-221-4020.

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