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July 6, 2019 Workers Way Joshua Williams

Becky Steps Up

#2 Think and Act Like an Owner

At Workers, each employee is asked to think and act like an owner of the credit union. That means making decisions by asking “What would I do if this was my company? Will this help to serve the overall membership?” It’s important for us to do the best that we can for our membership and not make decisions without insight and forethought. In this story, you’ll read about how Becky’s dedication to her staff and the membership sets an example for all to follow.

For more information on the 30 fundamentals that drive the day-to-day practices of our employees, read about The Workers Way.

Employee: Rebecca, Asst Branch Manager
Nominated by: Judy, Manager

Recently, on a Saturday, Becky was contacted by the supervisor on that day, to say that one of the employees had received news that a family member was being transported to a hospital. The crew that was working were at a minimum, and the supervisor didn’t want to deny the employee from being with her family. She wasn’t sure how they would survive the day without her. Becky had just completed grocery shopping nearby, but when contacted, she said to let the employee leave, and that she would cover for her. With her groceries in the car, her son in tow, and in street clothes, Becky came in and worked until closing. This so exemplifies the Workers Way. She took control, and acted like an owner, sympathizing with the employee, but understanding that the business needed to continue running smoothly. It is for this reason that I nominate her for Making A Fundamental Difference.