Feel Secure with Workers Credit Union
Our fraud watch is on duty 24/7 to put your mind at ease and help protect you from potential fraud.
If you suspect debit card fraud
Report fraud immediately. Call our Contact Center at 800-221-4020 and follow the steps below.
- To dispute a debit card charge fill out a Debit Card Fraud Affidavit and fax to 978-353-4290 labeled ATTN: Debit Department or schedule an appointment at your local branch.
- To report a lost or stolen debit card call Fraud Prevention at 833-337-6075
- To receive a new debit card after reporting it as lost or stolen, contact our Member Information Center at 800-221-4020 or visit your local branch.
If you suspect checking fraud
Report fraud immediately. Call our Contact Center at 800-221-4020 and follow the steps below.
- To dispute an ACH transaction on your checking account, fill out an Unauthorized ACH Transaction form and fax to 978-353-4200 labeled ATTN: ACH Department or schedule an appointment at your local branch.
- Before submitting this form, you must first contact the merchant directly to dispute the transaction.
- If unsuccessful, send us the form with a signed letter of dispute.
If you suspect credit card fraud
Report fraud immediately. Follow the steps below.
- To dispute a credit card transaction call Card Member Services at 800-558-3424 or schedule an appointment at your local branch.
- View your credit card activity at myaccountaccess.com.
Fraud Prevention Alerts
Phone Call Alert
Text Alert
Email Alert
How To Avoid Email Scams
Every day our inboxes are inundated with legitimate emails from friends, family, coworkers, and a variety of subscriptions. But hiding in between all of them are criminals waiting to strike.
Masquerading as known merchants or work affiliates, fraudsters will try to dupe you into replying to their email or clicking on dangerous links. You may have one of these emails in your inbox right now. Perhaps you have received an email from a merchant where your name is spelled wrong or a bill that you have already paid. Your gut is telling you, something is wrong, and you may be right. Often these will turn out to be “phishing scams”.
Phishing scams are an attempt to obtain private information or gain access to your computer, phone, or accounts by sending a fake email or text that appears somewhat familiar. Here are some ways to recognize and avoid these types of scams:
- Verify the sender. Ask yourself, are you expecting an email or a text from this person or merchant? Is their name spelled right? Is your name spelled right? If not, contact the sender directly through a known phone number or email to confirm the communication is legitimate. Otherwise, delete the email or text.
- Use a SPAM filter. A program designed to detect unsolicited emails and prevent those messages from going into your inbox. If you don't see it, you can't open it.
- Update your security software and operating systems regularly. It can be a pain to install software or system updates but those few minutes can be crucial to keeping your information safe.
- Think before you click. Don't click on any suspicious attachments or links, especially if you don't recognize the sender. If you're on a computer, hover your cursor over the link to view the full URL. If it looks unfamiliar or has spelling errors, do not click the link and delete the email.
If you ever feel suspicious about a text or an email, take caution and follow these tips to help protect yourself from phishing scams. Reach out to our Member Contact Center at 800-221-4020 for assistance.
Even Safer Transactions
Use the CardValet® app to manage your card security and contact us to register your debit card for Mastercard SecureCode, a security PIN to make purchasing online with your card even safer.
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