Feel Secure with Workers Credit Union

Our fraud watch is on duty 24/7 to put your mind at ease and help protect you from potential fraud.

Home Fraud Prevention

If you suspect debit card fraud

Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.

  • To dispute a debit card charge fill out a Debit Card Fraud Affidavit and fax to 978-353-4290 labeled ATTN: Debit Department or schedule an appointment at your local branch.
  • To report a lost or stolen debit card call Fraud Prevention at 833-337-6075
  • To receive a new debit card after reporting it as lost or stolen, contact our Member Information Center at 800-221-4020 or visit your local branch.

If you suspect checking fraud

Report fraud immediately. Contact our Member Information Center at 800-221-4020 and follow the steps below.

  • To dispute an ACH transaction on your checking account, fill out an Unauthorized ACH Transaction form and fax to 978-353-4200 labeled ATTN: ACH Department or schedule an appointment at your local branch.
  • Before submitting this form, you must first contact the merchant directly to dispute the transaction.
  • If unsuccessful, send us the form with a signed letter of dispute.

If you suspect credit card fraud

Report fraud immediately. Follow the steps below.

Fraud Prevention Alerts

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Phone Call Alert

You may receive a phone call from our fraud watch team, please call them at 877-273-5740 to confirm a purchase.
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Text Alert

You may receive a text alert from Workers Credit Union Fraud Center asking to confirm a purchase.

Email Alert

You may receive an email to verify recent transactions. You will not be required to click any links.

How To Protect Your Heart And Your Wallet

Love is in the air and so are romance scams. Fraudsters like to target vulnerable individuals this time of year by establishing trust in order to access personal information. Criminals will often use dating apps, chat rooms and social media to connect with their victims. Once they have won your trust, they exploit it by asking for money, personal information, or they may be so bold to directly ask for login credentials for secure sites.

These requests are often supported by seemingly legitimate reasons – they need money to visit a sick family member, they want your address to send you a birthday present, access to your bank account so they can give you friendly money advice etc. Even if you feel uncomfortable sometimes it is hard to say no to a new friend for fear the relationship might end. Reporting the crime may also garner feelings of embarrassment for falling prey to a romance scam.

Here is a list of potential red flags to watch out for when starting new relationships and actions you can take.

Red Flags

  • They quickly profess their love for you.
  • They request money for urgent matters: medical expenses, travel, charities, debts owed, etc.
  • They ask for any amount of money, login credentials, or personal info.
  • They claim to be in the military or live in another country.
  • They are constantly unavailable to meet in person.
  • The camera on their phone or computer isn't working.
  • They get on camera and it's blurry so you can't see their face.
  • They say they are waiting for a large settlement but need cash now.

Actions You Can Take

  • Discuss the situation with a trusted, unbiased friend or family member before you send money or give personal information, no matter how pressured you feel.
  • Report the person to the FTC at reportfraud.ftc.gov.
  • Cease contact with the scammer as soon as possible.
  • If you've given money, file a police report at your local police station.

The important takeaway is to know that you are not alone, and embarrassment can be overcome. These are professional criminals that will continue to rob people of their trust and their money if they aren’t stopped. By looking out for these red flags and taking action, you can protect yourself and potentially protect others from heartache.

If you suspect you may have fallen victim to a scam please contact our member services at 800-221-4020.


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Card Security

Even Safer Transactions

Use the CardValet® app to manage your card security and contact us to register your debit card for Mastercard SecureCode, a security PIN to make purchasing online with your card even safer.

Feel Confident When Making Money Decisions

As a member, you have access to a Workers WayTM Financial Coach who will help you create a personalized plan to take control of your day-to-day spending.